Refund policy
At GreenAnchor, we want you to feel confident when shopping for your gardening space. We therefore offer free eligible returns and refunds within 30 days of delivery, subject to the terms outlined below.
30-Day Return Window
You may request a return within 30 days from the date your order is delivered.
To begin a return, please contact our customer support team at support@GreenAnchor.store before sending any product back.
When contacting us, please provide your order number, the email address associated with the order, and the reason for your return. If your product arrived damaged, defective, incomplete, or incorrect, photographs may be requested to help us evaluate the issue.
Return Eligibility
To qualify for a standard return, products should generally be returned in substantially the same condition in which they were received and should include the original components, accessories, hardware, and other included parts where applicable.
Products that have been materially modified, intentionally damaged, or used in a manner inconsistent with their intended purpose may not qualify for a return to the extent permitted by applicable law.
Free Returns
GreenAnchor provides free returns on eligible products within the 30-day return period.
Customers should follow the return instructions provided by our customer support team. Please do not send an item to an address without receiving return instructions first, as this may delay or prevent proper processing of the return.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, missing essential components, or different from what you ordered, please contact support@GreenAnchor.store as soon as reasonably possible.
Include photographs of the item, packaging, and affected area where appropriate. After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution.
Refunds
Once an eligible returned product has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be returned to the original payment method used for the order.
After a refund is issued, your bank, credit card provider, or payment service may require additional processing time before the funds appear in your account. These processing times are controlled by the relevant financial institution.
Order Cancellations
If you need to cancel or change an order, please contact us as quickly as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered fulfillment or shipping, cancellation or modification may no longer be possible.
If the order has already shipped, you may request a return after delivery in accordance with this policy.
Consumer Rights
Nothing in this Return & Refund Policy is intended to limit statutory consumer rights that cannot be excluded under applicable law.
Return Support
For assistance with returns or refunds:
Email: support@GreenAnchor.store
Phone: (613) 733-6931
Address: 227 St Leonards Ave, Toronto, ON M4N 1K8, Canada